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Timeline: Made-to-Order Items

Since the item you are interested in is Made-to-Order, it is crafted specifically for you after your purchase. This means the production and delivery process differs from standard in-stock items.

Please note the following timeline:

1. Production Time:

• Your item will require an estimated two (2) to 3 weeks to be expertly crafted and completed.
• This period begins the business day after your order is successfully placed.

2. Shipping & Delivery:

• Once production is complete, your item will be immediately prepared for shipment.
• The final delivery time is determined by the shipping method you select at checkout.
• We will send you a shipping confirmation email with tracking information as soon as your order leaves our facility.

Total Estimated Wait Time: Please factor in both the two-week production period plus the chosen shipping transit time for the final expected delivery date.

1. Eligibility Period: 15-Day Guarantee

We stand by the quality of our products. If you are not completely satisfied with your purchase, you may initiate a return or exchange within fifteen (15) calendar days from the date you received your order.

• For Returns: A full refund, minus any original shipping charges, will be issued to your original payment method.
• For Exchanges: We will be happy to exchange the item for a different size, color, or a product of equal or lesser value, subject to stock availability.

2. Condition of Product: Must Be Unworn and New

To qualify for a return or exchange, the item must meet the following strict conditions:

• Unworn/Unused: The product must show absolutely no signs of wear, use, damage, or alteration. This includes (but is not limited to) no stains, scuffs, tears, stretching, or odors (such as perfume, smoke, or pet scents).
• New/Original Condition: The item must be returned in the exact condition it was received.
• Original Packaging: All original packaging, boxes, protective films, tags, labels, and documentation must be included and intact.

⚠️ Note on Damaged or Used Items: We reserve the right to refuse a return or exchange if the product does not comply with the above conditions. Items sent back in a used, worn, or damaged state will be returned to the customer, and a refund will not be issued.

3. How to Initiate a Return or Exchange

1. Contact Us: Please email our customer service team at [WHIMSICALWALKOFFICIAL@GMAIL.COM] within the 15-day period.
2. Provide Information: Include your Order Number, the name of the item(s) you wish to return/exchange, and the reason for the return/exchange.
3. Receive Authorization: Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number and detailed shipping instructions. Please do not send items back without an RMA number.

4. Shipping Costs and Processing

• Return Shipping: The customer is responsible for all shipping costs associated with sending the item back to our facility for both returns and exchanges, unless the item received was defective or incorrect.
• Processing Time: Once we receive your return, please allow 3-5 business days for inspection and processing. Once approved, refunds may take an additional 5-10 business days to reflect in your bank or credit card account, depending on your financial institution.

❌ Non-Returnable Items

The following items are typically exempt from returns and exchanges:

• Gift cards
• Final sale or clearance items
• Personalized or custom-made items