How to do exact measurement

We stand by the quality of our products. If you are not completely satisfied with your purchase, you may initiate a return or exchange within fifteen (15) calendar days from the date you received your order.

• For Returns: A full refund, minus any original shipping charges, will be issued to your original payment method.
• For Exchanges: We will be happy to exchange the item for a different size, color, or a product of equal or lesser value, subject to stock availability.

2. Condition of Product: Must Be Unworn and New

To qualify for a return or exchange, the item must meet the following strict conditions:

• Unworn/Unused: The product must show absolutely no signs of wear, use, damage, or alteration. This includes (but is not limited to) no stains, scuffs, tears, stretching, or odors (such as perfume, smoke, or pet scents).
• New/Original Condition: The item must be returned in the exact condition it was received.
• Original Packaging: All original packaging, boxes, protective films, tags, labels, and documentation must be included and intact.

⚠️ Note on Damaged or Used Items: We reserve the right to refuse a return or exchange if the product does not comply with the above conditions. Items sent back in a used, worn, or damaged state will be returned to the customer, and a refund will not be issued.

3. How to Initiate a Return or Exchange

1. Contact Us: Please email our customer service team at [WHIMSICALWALKOFFICIAL@GMAIL.COM] within the 15-day period.
2. Provide Information: Include your Order Number, the name of the item(s) you wish to return/exchange, and the reason for the return/exchange.
3. Receive Authorization: Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number and detailed shipping instructions. Please do not send items back without an RMA number.

Each pair is made to order with meticulous attention to detail.

Our crafting and manufacturing process takes 2–3 weeks, ensuring every shoe meets our quality standards before dispatch.

Once completed, your order is carefully packed and shipped.

Tracking details will be shared as soon as your order is on its way.